Privacy policy
1. OVERVIEW
This Privacy Policy describes how I Segreti del Mare, operating under the brand “I Segreti del Mare” ("we", "us", "our"), collects, uses, and protects your personal data when you visit the site:
👉 isegretidelmare.com
or use our services (hereinafter the “Services”).
For any request, you can contact us by email at: Info@isegretidelmare.com or via WhatsApp at +39 3508655194
2. WHAT DATA WE COLLECT
We collect various types of personal data based on your interaction with the site.
🔹 Data provided directly by you
- First and last name
- Shipping and billing address
- Phone number
- Information relating to orders
🔹 Automatically collected data
When you use the site, we automatically collect:
- IP address
- Device and browser type
- Browsing data (pages visited, time spent on the site)
- Interactions with the site
🔹 Data from third parties
We may receive data from:
- payment platforms (e.g. PayPal)
- marketing and analytics tools (e.g. Meta Platforms, Google)
- email marketing platforms (e.g. Klaviyo)
- shipment tracking services
3. HOW WE USE YOUR DATA
We use your data for:
✔️ Order management
- payment processing
- shipping and delivery
- after-sales support
✔️ Communications
- order updates
- customer support (email or WhatsApp)
✔️ Marketing (only if you consent)
- promotional emails
- personalized offers
- remarketing through advertising platforms
✔️ Security
- fraud prevention
- verify transactions
4. LEGAL BASIS (GDPR)
We process your data on the basis of:
- performance of a contract (orders)
- consent (marketing)
- legal obligations
- legitimate interest (service improvement and security)
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- improve the user experience
- analyze traffic and behavior
- personalize advertising
👉 You can manage cookies through your browser settings.
6. DATA SHARING
We share your data only when necessary with:
- service providers (payments, logistics, hosting)
- marketing and advertising partners
- technical tools for website operation
Examples:
- payment platforms
- couriers and shipping services
- email and advertising tools
❗ We do not sell your personal data.
7. INTERNATIONAL DATA TRANSFERS
Since we operate through a company based in Hong Kong, your data may be transferred outside the European Union.
We implement appropriate measures (e.g., standard contractual clauses) to ensure data protection.
8. DATA RETENTION
We retain your data:
- for as long as necessary to provide the services
- for legal obligations (e.g., tax obligations)
- to manage any disputes or complaints
9. YOUR RIGHTS
You have the right to:
- access your data
- request its modification
- request its deletion
- object to processing
- withdraw your consent to marketing
- request data portability
You can exercise these rights by contacting us.
10. SECURITY
We implement technical and organizational measures to protect your data.
However, no system is completely 100% secure.
11. MINORS
The website is not intended for anyone under 18.
We do not knowingly collect data from minors.
12. EXTERNAL LINKS
The website may contain links to third-party websites.
We are not responsible for their privacy policies.
13. CHANGES TO THE POLICY
We may update this policy at any time.
Continued use of the website implies acceptance of the changes.
14. CONTACT DETAILS
For any privacy-related request:
📧 Email: info@isegretidelmare.com
📱 WhatsApp: +39 350 865 5194