Refund policy

Notice: Please read our return policy carefully. No exceptions will be made, as you accepted the terms and conditions at the time of purchase.

Refunds:
Terms:

At I Segreti Del Mare, our priority is your complete satisfaction!

You may return the product within 14 days of receipt. Unfortunately, after this period we cannot offer either a refund or an exchange.

Excluded: Incorrect size: a refund is not provided, but the product can be exchanged for the correct size.

We accept no responsibility in the event of:

- theft of the package from the mailbox.
- delivery of the package to neighbors or to the customer's door if the customer was not present at the time of delivery.

No refund can be issued in the event of an error when entering the delivery details during the order process.

Make sure to carefully check your first name, last name, and delivery address BEFORE CONFIRMING THE ORDER.

Priority shipping is neither exchangeable nor refundable.

Depending on your location, the time required to receive the replacement product may vary.

Conditions:
The product must be in the same condition in which it was received, unused, and in its original packaging.

Starting the procedure:
If you wish to return a product, please send an email to the following address: info@isegretidelmare.com with your order number, the reason for the return, a photo of the product, and a description of the problem.

We have only one return address, so returns sent to another address cannot be accepted and will not qualify for a refund. Returns sent without prior notice will be considered invalid.

Returns are made at your own risk:

Please note that products are returned at your own risk. The company is not responsible for packages lost or delayed during the return process.

Tracking:

The return must include a tracking code (Track & Trace), which must be shared with us. This allows us to determine precisely when the return will arrive at our warehouse, after which we will immediately initiate the refund. Without a return tracking code, we cannot track the shipment, and the right to a refund will be canceled because we cannot confirm that the order actually reached us.

Refund:
Once your return has been received and inspected, we will send you an email informing you whether the refund has been approved or rejected. If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method.

100% refunds and refunds for returns are processed chronologically based on the date of the return request.

Important information:

We accept no responsibility for packages held up during shipping. We process only packages received at our warehouses.

Delayed or missing refund:
If you have not received your refund after 7–10 business days, please check your bank account again. If you still have not received it, contact us at info@isegretidelmare.com

Return shipping costs:

Not all return requests will be processed free of charge. This applies in particular to cases such as a product damaged due to inappropriate behavior by the customer. The product must be returned to the address provided. Return shipping costs, if applicable, vary depending on the package size and the service used.

Defective products:
If you received a defective product, we will always send you a new product free of charge.

Refusal of delivery:
If a customer refuses delivery of their order, we will not process a refund and will wait to receive the goods returned by the courier.

If a new shipment is requested, it will cost €7. To avoid these costs, the customer must accept delivery of their order and can then follow our refund policy to make a return.

Responsibility for lost packages:

I Segreti Del Mare accepts no responsibility for packages lost after shipment. For many years, we have worked with reliable logistics partners who provide dependable service.

Orders are shipped to the address provided at the time of purchase and we always send you a tracking link.

Our couriers make several delivery attempts and leave a notice if no one is present. We recommend checking with your neighbors or building concierge to see whether the package was left with them.

Canceling an order:

Once an order has been placed, our automated systems process it immediately and prepare it for shipment. It is therefore important that you inform us of any cancellation request within 12 hours of placing the order. In most cases, we can still process the cancellation, but please note that we cannot provide any guarantee if the order has already been processed.

Refunds for canceled orders are processed differently. Once the order has been canceled, a cancellation notification will be sent. The refund processing period begins with this notification, and refunds are processed chronologically based on the date of the request.

Please contact us as soon as possible at info@isegretidelmare.com, using the email address used for the purchase.