Do you have any questions? That’s perfectly normal.
Each of our pieces of jewelry is crafted with care, and we know how important it is to shop with confidence. Here you’ll find answers to the questions we receive most often. If you can’t find what you’re looking for, our customer service team will be happy to help.
How long will it take for my order to arrive?
Each piece of jewelry is carefully prepared and finished before shipping.
- Processing time: 4–6 business days
- Shipping time: 1–3 business days
Overall, your order will generally arrive within 4–8 business days.
What is Priority Shipping?
With Priority Shipping, your order moves to the top of the production list.
This means it will be made among the first orders of the business day, reducing preparation time compared with standard orders.
It’s the ideal choice if you’d like to receive your jewelry as soon as possible or if it’s a gift.
Are your pieces of jewelry really produced in limited editions?
Yes.
Each creation is produced in just 100 pieces.
Once a design sells out, in most cases it is not produced again, making room for new collections inspired by the sea.
It’s precisely this choice that makes each piece of jewelry even more special.
Why does processing take several days?
Each piece of jewelry takes time.
Many of our designs are fully enameled and finished by hand, and some processes require more than 72 hours to achieve the shades and details that make them unique.
We prefer to dedicate a few extra days to production rather than compromise on quality.
Can I return my order?
Of course.
You have 30 days from delivery to request a return.
If the jewelry does not meet your expectations, our customer service team will guide you through the process step by step.
Does the jewelry arrive already packaged as a gift?
Yes.
Every order is shipped in our gift packaging, accompanied by a short poem inspired by the sea.
There’s no need to purchase additional packaging: the jewelry is already ready to be given as a gift.
Can the jewelry be worn every day?
Yes.
Our creations are designed to accompany you in everyday life.
To keep them bright over time, we simply recommend avoiding prolonged contact with perfumes, detergents, and harsh chemicals, and storing them in their packaging when they are not being worn.
Can I receive assistance before or after my purchase?
Always.
If you have questions about a piece of jewelry or your order, or if you need help after delivery, you can contact our customer service team.
We’ll be happy to help you at every stage of your purchase.